Want it faster? Upgrade to express shipping for just $4.95.
Want it faster? Upgrade to express shipping for just $4.95.
Our team is working hard to pack and ship your orders from Monday to Friday. We appreciate your orders and will always strive to have them packed, and in your hands as soon as possible.
We aim to get your order on the move as quickly as possible. Here's what to expect:
In Stock: Ships within 24 hours (Mon–Fri)
Expected: Ships within 2–7 business days
You'll receive a tracking link via email as soon as your order is dispatched.
| New Column | New Column | New Column | New Column |
| Delivery Type | Orders Under $50 | Orders Over $50 | Estimated Time Frames & Details |
| Regular Post | $5.95 | FREE | Your order will be sent using the Australia Post network. Please allow 3-8 working days for this service once dispatched. |
| Express Post | $9.95 | $3.50 | Select Express Post if you would like your products in a hurry. Australia Post Express attempts to deliver next business day to capital cities and major metropolitan areas once dispatched. |
| Pick Up | Free | Free | You can collect your order from one of our local stores in NSW or from our Warehouse FREE. |
| Updates & Impacted Deliveries | Please visit the Australia Post update page for the most up to date information onDelivery Speeds & Coverage |
* Please allow extra time on all deliveries during peak periods
* All Australia Post options include tracking links for you to track your parcel.
At checkout, you’ll choose:
Signature Required – Someone must be home to sign
No Signature Required – Your parcel will be left in a safe spot (if available)
Please note: selecting 'No Signature Required' releases Skin Social from responsibility if your parcel is lost or stolen.
Sometimes we may send your order in multiple shipments to avoid delays.
If you receive an email saying part of your order has shipped, rest assured — the remaining items will be sent out as soon as they’re available.
You’ll receive a tracking link via email once your order ships.
You can follow it all the way to your door, with real-time updates from Australia Post.
If you’ve selected ‘No Signature Required’, the courier will leave your order in a safe place at your nominated address. By selecting this option, you release Face Mediskin of responsibility for your goods arriving safely and your order is not covered for replacement if lost.
If you’ve selected ‘Signature Required’, or the courier deems it unsafe to leave your parcel, they will leave a ‘Red Card’ with details of where to collect your parcel (usually your local Post Office or Delivery Point). You can track your order on the day of delivery for further details.
If you need to change your address after you’ve placed your order, you should reply to your Order Confirmation Email as soon as possible with the updated delivery address, or by contacting us directly. If your order hasn’t been packed and shipped we can typically accommodate a change in address.
If your order has already shipped, occasionally we can request a delivery address change with Australia Post which will come at a cost and our team will advise you of this at the time of change.
Yes, simply mark the business name, and all relevant details (such as floor / building number) and any relevant notes in the comments field of your order.
Yes, for standard size orders, we can deliver to an Australia Post Box or Parcel Locker.
Yes, you can select one of your local stores in NSW, or our Warehouse to collect your order directly. You’ll be notified once it’s packed and ready for you to collect.
In some cases, we may part-ship your order to avoid delays. If you receive an email saying part of your order has shipped, don’t worry - the rest will follow as soon as it’s available.
Simply call 1300 784 661 or email abc.com.au
One of our Professional Skin Experts will happily assist you
with your product selection.