Our team is working hard to pack and ship your orders from Monday to Friday. We appreciate your orders and will always strive to have them packed, and in your hands as soon as possible.
We aim to get your order on the move as quickly as possible. Here's what to expect:
In Stock: Typically ships within 2 days (Mon–Fri)
Expected: Typically ships within 2–10 business days
You'll receive a tracking link via email as soon as your order is dispatched.
| New Column | New Column | New Column | New Column |
| Delivery Type | Orders Under $50 | Orders Over $50 | Estimated Time Frames & Details |
| Regular Post | $5.95 | FREE | Your order will be sent via our courier network. |
| Express Post | N/A | N/A | Not presently available |
| Pick Up | Free | Free | You can collect your order from one of our local stores in NSW or from our Warehouse FREE. |
| Updates & Impacted Deliveries | During peak periods or issues with the courier or postal network there may be delays, we will do our best to communicate any such delays with you |
* Please allow extra time on all deliveries during peak periods
* All options include tracking links for you to track your parcel.
At checkout, you’ll choose:
Signature Required – Someone must be home to sign
No Signature Required – Your parcel will be left in a safe spot (if available)
Please note: selecting 'No Signature Required' releases Skin Social from responsibility if your parcel is lost or stolen.
Sometimes we may send your order in multiple shipments to avoid delays.
If you receive an email saying part of your order has shipped, rest assured — the remaining items will be sent out as soon as they’re available.
You’ll receive a tracking link via email once your order ships.
You can follow it all the way to your door via your tracking links
If you’ve selected ‘No Signature Required’, the courier will leave your order in a safe place at your nominated address. By selecting this option, you release Skin Social of responsibility for your goods arriving safely and your order is not covered for replacement if lost.
If you’ve selected ‘Signature Required’, or the courier deems it unsafe to leave your parcel, they will notify you where to collect your parcel (usually your local Post Office or Delivery Point). You can track your order on the day of delivery for further details.
If you need to change your address after you’ve placed your order, you should reply to your Order Confirmation Email as soon as possible with the updated delivery address, or by contacting us directly. If your order hasn’t been packed and shipped we can typically accommodate a change in address.
If your order has already shipped, occasionally we can request a delivery address change with our courier which may come at a cost - our team will advise you of this at the time of change.
Yes, simply mark the business name, and all relevant details (such as floor / building number) and any relevant notes in the comments field of your order.
Unfortunately, we do not offer shipping to Post Office Boxes or Postal Lockers
Yes, you can select one of your local stores in NSW, or our Warehouse to collect your order directly. You’ll be notified once it’s packed and ready for you to collect.
In some cases, we may part-ship your order to avoid delays. If you receive an email saying part of your order has shipped, don’t worry - the rest will follow as soon as it’s available.
Simply call 1300 784 661 or email abc.com.au
One of our Professional Skin Experts will happily assist you
with your product selection.